I brought my parents to the Allegiant Air Office in Spain to help them plan a long-awaited trip to visit relatives in the U.S. They’re not comfortable with online booking or handling travel logistics on their own, so I was hoping the staff could assist — and they more than delivered. From the start, the team was incredibly patient and accommodating. They made sure my parents understood each part of the booking process, explained airport procedures step-by-step, and offered options like wheelchair assistance and priority boarding. The staff even printed everything out in large font and reviewed it with them one-on-one, answering every question clearly and kindly. They also made sure to seat them together and offered helpful advice on the best times to fly to avoid airport crowds. It’s rare to find such compassion in customer service these days.
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